Avexo invites professional BPO service providers to become part of its structured IT support ecosystem. Our BPO partners play a critical role in delivering enterprise-grade technical support and IT operations across global markets.
The Avexo IT Support Project is designed to empower experienced BPO service providers by offering a structured, long-term engagement model focused on technical support and IT service coordination.
As a BPO partner, your role is to represent Avexo professionally, handle technical support tickets, resolve IT issues for clients, and coordinate with Avexo's engineering teams. All core infrastructure, security operations, and system administration remain managed directly by Avexo.
Structured management of IT support tickets including troubleshooting, resolution tracking, and escalation protocols for complex technical issues.
Systematic follow-ups on open incidents, ensuring timely communication, status updates, and resolution throughout the support lifecycle.
Coordinating IT service workflows, documentation management, and ticket tracking to ensure timely resolution without operational delays.
Maintaining accurate service logs, SLA compliance records, and structured reports to support transparency and performance monitoring.
Avexo's business model requires 24/7 IT support coverage, rapid incident response, and consistent service delivery across multiple global time zones. As client base and system complexity grows, scalable support operations become mission-critical.
To ensure enterprise-grade service levels, rapid response times, and operational efficiency, Avexo collaborates with experienced BPO providers specializing in IT support and technical service management.
Rather than maintaining large internal support teams, Avexo adopts a partner-driven model where trained BPO technicians manage frontline IT operations under strict protocols and real-time oversight.
BPO partners serve as an extension of Avexo's IT operations, managing daily technical support while core infrastructure, security, and development remain fully controlled internally. This model enables faster MTTR (Mean Time to Resolution), optimized workflows, and reliable service delivery—benefiting clients through enhanced uptime and service partners through transparent performance-based partnerships.
Interested BPO partners can begin onboarding by reviewing project documentation and submitting applications. Once approved, Avexo's onboarding team provides comprehensive training on support protocols, tools, and IT service standards.